Dear Mr. Parker,
I am writing in response to your inquiry. I am pleased that you are interested in our products and have gone out of your way to send us a message about your experience with our website. I apologize for any difficulties you have faced. We feel that you have some extremely valuable and insightful ideas that could greatly upgrade the site. We have sent your ideas to upper management to consider implementing. Some of the logistics can get very complicated but we think we could potentially use some of your ideas to improve the customer experience.
We would like you to know that we have already repaired some of the main issues you were facing and the shopping cart should now be working properly. If you continue to have any further problems please feel free to contact us again and we’ll look into it right away. We value all customer feedback and appreciate the opportunity to create an even better shopping environment for all of our visitors. We look forward to your continued business. If there is anything further we can do to help you, please do not hesitate to let us know.